ArkivMusic Reviews

ArkivMusic is one of the leading online retailers specializing in classical music and jazz. Their focus is on the physical market for products in the CD, DVD/Blu-ray, SACD, and Vinyl formats. With distribution from Naxos of America and Alliance Entertainment, they offer a vast selection of titles, artists, and labels ranging from popular new releases to hard-to-source, deep catalog titles. In 2021, they launched a new, mobile-responsive website that allows customers to shop both their classical and jazz stores from their favorite device. The Arkiv staff is made up of experts in ecommerce, direct-to-consumer operations and logistics, customer service, and most importantly, music. This unique combination enables Arkiv to provide exceptional service to music lovers in ways not available anywhere else.

You can contact ArkivMusic customer service through their Contact page. They have a contact form where you can leave your Email, Phone Number, and Message. If you need to request a return or refund, you can also do so through their Return Policy page. They have a customer service team that will reach out to take care of your request. If you have further questions, you can reach out to them through their customer service contact form. Please include the details of your order number and the item(s) you wish to return or get replaced in your message to them..

ArkivMusic's Return Policy states that returns and refunds must be requested within 30 days of your delivery date. If you received a damaged product, you can indicate if you would prefer an exchange or a refund. There's no need to physically return the damaged product, though they may ask you for a picture to help improve their shipping practices. If you received the wrong item, they'll send you a return label at no cost to you. If you decide that you've simply changed your mind about an order, original shipping and handling fees are not refundable. Vinyl (LP) purchases are not eligible for exchanges. Vinyl can only be returned if they are damaged or defective. To request a return, refund, or replacement, you can contact them. One of their customer service team members will reach out to take care of your request. Please include the details of your order number and the items you wish to return or get replaced in your message to them. Unfortunately, I couldn't find specific information about their shipping policy..